The terms, in plain words.
What you get, what it costs, how to stop, and what happens to your training when you do. Written to be read once, not decoded.
Last updated 8 September 2026
1. Who you're dealing with
Tuin is built and run by Jordi, an independent developer in Barcelona, Spain. There is no support department: hello@tuin.run reaches him directly, and he answers. These terms are the agreement between you and him for the use of Tuin.
2. Coaching, not medicine
Tuin gives training guidance built from your own runs. It is not a doctor, a physiotherapist or a diagnosis, and it never claims to be. Training carries risk: if something hurts, stop, and see a professional rather than asking the coach to work around it. If you have a heart condition, an injury, are pregnant, or are returning from illness, talk to a doctor before following any plan — Tuin's or anyone's. You decide what you actually run; the plan is a suggestion you are free to ignore.
3. Your account
One account, one runner — the coaching is built on your training history, so sharing an account makes it worse, not cheaper. You need to be at least 16. Keep your sign-in to yourself; if you think someone else is in your account, write and it will be closed the same day.
4. The free week
Seven days with everything unlocked — the whole app, not a demo and not a sample plan. Your card is taken up front and charged only when the seven days end. Cancel any time before then and you pay nothing. If a race, a club or a friend invited you, your free period may be longer; whatever you were promised is what you get, and the app says so before you confirm.
5. What it costs
After the free week it is €4.99 a month at the founder price, renewing monthly until you stop it. One plan, no tiers, nothing held behind a second paywall. The founder price is locked for as long as your membership stays active — when the general price becomes €8.99, that is for new members, not for you. Let the membership lapse and re-join later and you join at the price of that day. Prices are in euros and include any VAT that applies.
6. Paying, and stopping
On the web and on Android the payment is handled by Stripe, and you manage or cancel it from Settings → App → Membership, which opens Stripe's own billing page. On iPhone it is an App Store subscription, so Apple takes the payment and you cancel it in Apple's own Settings → your name → Subscriptions — Tuin cannot cancel an Apple subscription for you. Either way you can stop any time, it keeps working until the end of the period you have paid for, and it does not renew again. Tuin never sees or stores your card.
7. Refunds
As a consumer in the EU you have fourteen days to withdraw from a contract signed online. Tuin is available the moment you sign up, which is what you are asking for when you start, and that normally ends the withdrawal right — so the free week exists precisely so you can decide without paying. Beyond that: if you were charged for a month you did not want or did not use, write to hello@tuin.run and it will be refunded, without an argument about it. Purchases made through the App Store are refunded by Apple, not by Tuin.
8. Your training stays yours
What Tuin stores, what it never stores — routes and location among them — and who can see it are all set out in the privacy note, which is part of this agreement. Deleting your account (Settings → App → Delete account) erases your data and ends the membership; if you are paying through Apple, cancel there too, because only Apple can stop an Apple subscription.
9. The short list of don'ts
Don't resell Tuin or share one account between runners, don't scrape it or hammer its interfaces, don't try to break the app or reach another athlete's data, and don't feed the coach someone else's training as if it were yours. None of this is a trap for ordinary use — training oddly, missing every session or arguing with the coach are all perfectly welcome.
10. It's early, and it changes
Tuin is young and ships most weeks — features arrive, some change shape, and now and then something breaks and gets fixed. There is no uptime guarantee, and a sync provider or a store can change its rules without asking either of us. What won't change without telling you first: the price you were promised, and anything in these terms that affects what you pay or what you may do. Material changes are announced by email before they apply.
11. Ending it, from either side
You can leave whenever you like, and take your data out or delete it on the way. Tuin can close an account that breaks section 9, or if the service shuts down — in either of those cases any period you have paid for and not used comes back to you. If Tuin ever stops, you get notice and a way to export your training before it goes.
12. Responsibility
Tuin is offered as it is, and how you train is your decision — it can't be responsible for an injury, a race that went badly, or a session you chose to run. Where the law does allow a limit, responsibility is limited to what you have paid in the last twelve months. Nothing here removes a right you have as a consumer, and nothing here limits responsibility that the law says cannot be limited.
13. Which law, and where
Spanish law applies. If you are a consumer in the EU you keep the protection of your own country's consumer law and can bring a claim in your own courts. Before any of that, write — almost everything is settled by one email. The European Commission also runs an online dispute resolution platform at ec.europa.eu/consumers/odr.
Anything here you'd like in different words, or a situation it doesn't cover? Write to hello@tuin.run — it reaches a person.